One customer service solution provider, Sword Ciboodle, says that insurance companies are increasingly making investments in technology that supports improved customer service.
Given the struggling economy, many say that across industries customer service and retention are emerging as top priorities for businesses.
Sword Ciboodle says that insurance companies are turning to technology solutions as a way to grow and retain a competitive edge once the economy bounces back.
The company believes that its recent engagement with three insurance companies to provide customer service solutions is proof that spending on technology remains a viable option for some firms despite the rocky economy.
Paul White, executive vice president with Sword Ciboodle, cites increased competition and the current economy as reasons why insurance companies are looking to technology for ways to cut costs and boost service in varying parts of the business from claims processing to customer interaction.
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Posted: May 19, 2009
